Error: An error has been detected with a required application library and the product cannot continue. Please reinstall the application.

Have you received the following error when you try to run Adobe Acrobat 7.0 Standard or Professional in a terminal server or remote desktop session?

“An error has been detected with a required application library and the product cannot continue. Please reinstall the application.”

If you have, Adobe has posted a TechNote that explains the reason why.

Issue

When you start Adobe Acrobat 7.0 within a Citrix or Windows Terminal Services remote session, you receive the error message “An error has been detected with required application library and the product cannot continue. Please reinstall the application.” Then Acrobat quits.

Details

— You have installed a retail or trial version of Acrobat 7.0 Standard or Professional on the application server that requires activation in order to launch.

— Acrobat launches without error on the application server.

Solution: Purchase a volume license for Acrobat.

In order to use Acrobat 7.0 Standard or Professional on an application server, you must purchase a volume license based on the number of users your environment plans to support. For more information about purchasing a volume license through the Adobe Open Options program, see the Adobe website at www.adobe.com/aboutadobe/openoptions/ .

Background information

The retail and trial versions of Acrobat 7.0 do not allow multiple users to run the application at any given time, such as when they are hosted on an application server running Citrix or Windows Terminal Services remote sessions.